POLICIES
Custom Orders
All custom orders are made to order and require a 25% non-refundable deposit. They are non-cancelable as all custom designed jewelry involve gem sourcing, metals and labour catered for each individual client. Full payment required upon receipt of finished custom work.
Payment
We accept Interac e-Transfers to christiegracestudio@gmail.com, and PayPal.
Shipping
All items are shipped within 2-4 weeks from placement of order via Canada Post or FedEx. Orders made outside of Canada are responsible for all taxes, duties and customs fees.
Within Canada: 3 to 7 business days
USA: approximately 6 to 14 business days (but not guaranteed)
International: approximately 4 to 6 weeks
Shipping times are an estimate. Delays may occur during statutory holidays.
Returns
Items may be returned within 7 days of receipt, in its original condition, for exchange or credit. Custom orders cannot be returned or exchanged. Shipping costs are non-refundable.
All sale items are final.
Taxes
All applicable taxes will be charged when ordering.
Custom Orders
All custom orders are made to order and require a 25% non-refundable deposit. They are non-cancelable as all custom designed jewelry involve gem sourcing, metals and labour catered for each individual client. Full payment required upon receipt of finished custom work.
Payment
We accept Interac e-Transfers to christiegracestudio@gmail.com, and PayPal.
Shipping
All items are shipped within 2-4 weeks from placement of order via Canada Post or FedEx. Orders made outside of Canada are responsible for all taxes, duties and customs fees.
Within Canada: 3 to 7 business days
USA: approximately 6 to 14 business days (but not guaranteed)
International: approximately 4 to 6 weeks
Shipping times are an estimate. Delays may occur during statutory holidays.
Returns
Items may be returned within 7 days of receipt, in its original condition, for exchange or credit. Custom orders cannot be returned or exchanged. Shipping costs are non-refundable.
All sale items are final.
Taxes
All applicable taxes will be charged when ordering.